Privacy Policy

When you place an order or interact with our website, we may collect:

• Sender details: your name and email address
• Recipient details: full name, phone number, and delivery address
• Order information: items ordered, amounts paid, and delivery preferences
• Payment data: we do not store card numbers — payments are processed securely by Paystack
• Communications: any messages you send us by email or phone

We use your information to:

• Process and fulfill your orders
• Send order confirmation and delivery updates to you and your recipient
• Respond to your enquiries and provide customer support
• Send you marketing and promotional emails (with your consent — you may unsubscribe at any time)
• Improve our website and services
• Comply with legal and regulatory obligations

We share limited personal data with trusted third-party providers only as necessary to operate our business:

• Paystack — payment processing
• Resend — transactional and marketing email delivery
• Supabase — secure cloud database hosting
• Delivery partners — recipient name and address for last-mile delivery

We do not sell your personal data to any third party.

We currently do not use any third-party analytics or tracking cookies. Our website may use essential session cookies required for the shopping cart and checkout flow to function. These do not track you across other sites.

With your consent, we may send you promotional emails about our hampers, new products, and seasonal offers. Every marketing email includes an unsubscribe link. You may opt out at any time and we will process your request promptly.

We retain your personal data and order records indefinitely to maintain accurate business records, comply with legal obligations, and resolve any disputes that may arise. You may contact us to request deletion of your personal data where no legal obligation requires us to retain it.

Under the Nigeria Data Protection Regulation, you have the right to:

• Know what personal data we hold about you
• Request access to, or a copy of, your personal data
• Request correction of inaccurate data
• Request deletion of your data (subject to legal retention requirements)
• Withdraw consent for marketing communications at any time
• Lodge a complaint with the Nigeria Data Protection Bureau (NDPB)

To exercise any of these rights, contact us at support@affordableonestopshop.com.

We take reasonable technical and organisational measures to protect your data against unauthorised access, loss, or misuse. Payment data is handled exclusively by our PCI-compliant payment processor, Paystack, and is never stored on our servers.

Our services are not directed at children under 13. We do not knowingly collect personal data from children.

We may update this Privacy Policy from time to time. When we do, we will revise the effective date at the top of this page. We encourage you to review it periodically.

If you have questions or concerns about this Privacy Policy or how we handle your data, please contact us:

• Email: support@affordableonestopshop.com
• Phone: +234 814 108 8755
• Address: Isibor Street, Kajola Odogbawojo, Mojoda Epe, Lagos, Nigeria